# Product Support **URL:** https://community.dreamfactory.com/c/product-support/23.md [Latest](https://community.dreamfactory.com/latest.md) · [Categories](https://community.dreamfactory.com/categories.md) · [Tags](https://community.dreamfactory.com/tags.md) --- ## [About the Product Support category](https://community.dreamfactory.com/t/about-the-product-support-category/63)
**Author:** [@benbusse](https://community.dreamfactory.com/u/benbusse)\ **Replies:** 0
This category covers product support options beyond the free community forum. DreamFactory is free and open source, but you may want to purchase monthly product support for production deployments. We provide 30 days of f… --- ## [Attempting to install inside existing Docker Composed environment](https://community.dreamfactory.com/t/attempting-to-install-inside-existing-docker-composed-environment/5331)
**Author:** [@gdh](https://community.dreamfactory.com/u/gdh)\ **Replies:** 0\ **Last updated:** [November 11, 2021, 3:02pm UTC](https://community.dreamfactory.com/t/attempting-to-install-inside-existing-docker-composed-environment/5331 "2021-11-11T15:02:58Z")
I have an existing tech stack of several frontend (angular, react) and backend (Nginx, Python Django, with Redis & Postgresql) and now we want to test DF. In order to conserve resources I do not want to use the Bitnami i… --- ## [PostgreSQL DB credentials are removed whenever I "Save and Clear Cache" for a service](https://community.dreamfactory.com/t/postgresql-db-credentials-are-removed-whenever-i-save-and-clear-cache-for-a-service/5281)
**Author:** [@akaHeimdall](https://community.dreamfactory.com/u/akaHeimdall)\ **Replies:** 0\ **Last updated:** [February 16, 2021, 7:05pm UTC](https://community.dreamfactory.com/t/postgresql-db-credentials-are-removed-whenever-i-save-and-clear-cache-for-a-service/5281 "2021-02-16T19:05:07Z")
I don’t know why but I can verify that this happens every time. I have reproduced this multiple times. I am using a separate login that only has readonly (acct is called “readonly”) access to the tables and views I need… --- ## [Error "Use of undefined constant OCI\_CRED\_EXT"](https://community.dreamfactory.com/t/error-use-of-undefined-constant-oci-cred-ext/5158)
**Author:** [@arrezende](https://community.dreamfactory.com/u/arrezende)\ **Replies:** 1\ **Last updated:** [April 17, 2020, 5:07pm UTC](https://community.dreamfactory.com/t/error-use-of-undefined-constant-oci-cred-ext/5158 "2020-04-17T17:07:05Z")
Hi, I’m getting the error “Use of undefined constant OCI\_CRED\_EXT - assumed ‘OCI\_CRED\_EXT’ (this will throw an Error in a future version of PHP)” when access the Schema Manager and in the log’s I’m found the error below… --- ## [Diferences in API (migration DF 2 to DF4)](https://community.dreamfactory.com/t/diferences-in-api-migration-df-2-to-df4/5157)
**Author:** [@arrezende](https://community.dreamfactory.com/u/arrezende)\ **Replies:** 0\ **Last updated:** [April 15, 2020, 4:58pm UTC](https://community.dreamfactory.com/t/diferences-in-api-migration-df-2-to-df4/5157 "2020-04-15T16:58:41Z")
Hi Guys! I’ve been migration my DF from 2.0 to 4.0 and today the tests were started. When the APIs call a table it’s ok, but when call a function or procedure there are differences in response. For example Case 1 I c… --- ## [No new Releases in past 4 months?](https://community.dreamfactory.com/t/no-new-releases-in-past-4-months/4447)
**Author:** [@Im\_PJ](https://community.dreamfactory.com/u/Im_PJ)\ **Replies:** 10\ **Last updated:** [August 9, 2018, 2:21pm UTC](https://community.dreamfactory.com/t/no-new-releases-in-past-4-months/4447 "2018-08-09T14:21:29Z")
There has been no new release after v2.12.0 released in Feb. Before that, there used to be new release every month. Is everything alright? Being a Dreamfactory silver subscriber makes us worry about that. --- ## [Push Notifications to group of users](https://community.dreamfactory.com/t/push-notifications-to-group-of-users/3952)
**Author:** [@Im\_PJ](https://community.dreamfactory.com/u/Im_PJ)\ **Replies:** 0\ **Last updated:** [July 17, 2017, 7:01pm UTC](https://community.dreamfactory.com/t/push-notifications-to-group-of-users/3952 "2017-07-17T19:01:16Z")
Can we create groups of users and send push notifications to specific group of users only? What kind of features are provided in push notification services in Dreamfactory Silver? --- ## [Custom Subscription to Dreamfactory](https://community.dreamfactory.com/t/custom-subscription-to-dreamfactory/3878)
**Author:** [@qpalzm](https://community.dreamfactory.com/u/qpalzm)\ **Replies:** 0\ **Last updated:** [June 9, 2017, 6:55am UTC](https://community.dreamfactory.com/t/custom-subscription-to-dreamfactory/3878 "2017-06-09T06:55:02Z")
Hi! We're just wondering if there is a custom subscription (other than silver and gold) as a startup company with limited budget, just wondering if we can avail a custom subscription that enable us to use Notification … --- ## [Error 500 on attempting to access API Docs/ Swagger](https://community.dreamfactory.com/t/error-500-on-attempting-to-access-api-docs-swagger/3783)
**Author:** [@EM\_FLK](https://community.dreamfactory.com/u/EM_FLK)\ **Replies:** 0\ **Last updated:** [April 19, 2017, 9:47am UTC](https://community.dreamfactory.com/t/error-500-on-attempting-to-access-api-docs-swagger/3783 "2017-04-19T09:47:53Z")
Each time I attempt to access the API docs I am getting an Error 500 meassage and I am unable to proceed any further. Are ther any known resolutions for this? --- ## [Custom email service timing out](https://community.dreamfactory.com/t/custom-email-service-timing-out/3604)
**Author:** [@flpozzato](https://community.dreamfactory.com/u/flpozzato)\ **Replies:** 0\ **Last updated:** [January 25, 2017, 5:36pm UTC](https://community.dreamfactory.com/t/custom-email-service-timing-out/3604 "2017-01-25T17:36:59Z")
Hi folks, I setup a Zoho Email service with its SMTP settings and apparently it's nothing wrong with it. When I try to test this service using API Docs, I got the following error: "error": { "context": null, "messag… --- ## [DF 2x upgrade to latest 2x (2.3 at the moment topic is created)](https://community.dreamfactory.com/t/df-2x-upgrade-to-latest-2x-2-3-at-the-moment-topic-is-created/3278)
**Author:** [@Vsevolod\_Gromov](https://community.dreamfactory.com/u/Vsevolod_Gromov)\ **Replies:** 1\ **Last updated:** [September 30, 2016, 9:08pm UTC](https://community.dreamfactory.com/t/df-2x-upgrade-to-latest-2x-2-3-at-the-moment-topic-is-created/3278 "2016-09-30T21:08:12Z")
I use generic Web hosting to run DF, installed from source. Decided to upgrade to the latest one (2.3 at the moment). Did backup stuff, as appropriate. Preserved config files from previous installation, deployed sources,… --- ## [Server stops responding after some time](https://community.dreamfactory.com/t/server-stops-responding-after-some-time/2862)
**Author:** [@raviypujar](https://community.dreamfactory.com/u/raviypujar)\ **Replies:** 2\ **Last updated:** [June 23, 2016, 6:08am UTC](https://community.dreamfactory.com/t/server-stops-responding-after-some-time/2862 "2016-06-23T06:08:05Z")
Have installed DF version 2.1.1 on AWS on T2.micro instance which was running fine and until two days the server stops responding to requests. The page wont load. It is again fine after a restart using ctlscript.sh resta… --- ## [Enterprise Requirements](https://community.dreamfactory.com/t/enterprise-requirements/2079)
**Author:** [@markaduffy](https://community.dreamfactory.com/u/markaduffy)\ **Replies:** 0\ **Last updated:** [January 22, 2016, 6:24pm UTC](https://community.dreamfactory.com/t/enterprise-requirements/2079 "2016-01-22T18:24:57Z")
Can someone tell me requirements for DreamFactory Enterprise Installation. Ive been having issues with php 5.5 on ubuntu 12.04 on a vagrant VM. I'm getting the following error when trying to install. install.sh: In… --- ## [DreamFactory incompatibility with Google Chrome](https://community.dreamfactory.com/t/dreamfactory-incompatibility-with-google-chrome/2026)
**Author:** [@raafat.zarka](https://community.dreamfactory.com/u/raafat.zarka)\ **Replies:** 3\ **Last updated:** [January 15, 2016, 1:30pm UTC](https://community.dreamfactory.com/t/dreamfactory-incompatibility-with-google-chrome/2026 "2016-01-15T13:30:45Z")
I have installed Bitnami DreamFactory 2.0.4.0 but I had compatibility issues with Google Chrome. I was able to run it correctly with Firefox and Microsoft Edge. In Google Chrome there is many issues such as drop-down lis… --- ## [Need Additional Support?](https://community.dreamfactory.com/t/need-additional-support/2041)
**Author:** [@formerstaff](https://community.dreamfactory.com/u/formerstaff)\ **Replies:** 0\ **Last updated:** [January 14, 2016, 7:56pm UTC](https://community.dreamfactory.com/t/need-additional-support/2041 "2016-01-14T19:56:17Z")
Hey guys, just wanted to make sure everyone here knows about our support subscriptions. These plans are geared toward customers who need responsive email, chat, and phone support for DreamFactory. If you're interested in… --- ## [Response Body: no content when using a client](https://community.dreamfactory.com/t/response-body-no-content-when-using-a-client/1754)
**Author:** [@eivl](https://community.dreamfactory.com/u/eivl)\ **Replies:** 0\ **Last updated:** [November 11, 2015, 8:57am UTC](https://community.dreamfactory.com/t/response-body-no-content-when-using-a-client/1754 "2015-11-11T08:57:42Z")
I have installed the new v2.0.1 bitnami client on a windows server 2008 R2. Using the API Docs on the server, using either localhost or IP works just fine. Accessing from any other client gives this Request URL http… --- ## [After installation of dreamfactory when i try to create service it is not geting created and also it is not showing any error message](https://community.dreamfactory.com/t/after-installation-of-dreamfactory-when-i-try-to-create-service-it-is-not-geting-created-and-also-it-is-not-showing-any-error-message/1683)
**Author:** [@aarti](https://community.dreamfactory.com/u/aarti)\ **Replies:** 3\ **Last updated:** [November 3, 2015, 7:43pm UTC](https://community.dreamfactory.com/t/after-installation-of-dreamfactory-when-i-try-to-create-service-it-is-not-geting-created-and-also-it-is-not-showing-any-error-message/1683 "2015-11-03T19:43:29Z")
after installation of dreamfactory when i try to create service it is not geting created and also it is not showing any error message --- ## [V8.dll is missing from your program](https://community.dreamfactory.com/t/v8-dll-is-missing-from-your-program/1013)
**Author:** [@Anand](https://community.dreamfactory.com/u/Anand)\ **Replies:** 1\ **Last updated:** [August 6, 2015, 7:33pm UTC](https://community.dreamfactory.com/t/v8-dll-is-missing-from-your-program/1013 "2015-08-06T19:33:45Z")
From where can I get V8.dll file? Looking for a precompiled source as I do not know how to compile. I have Xampp installed upon which I installed Bitnami DreamFactory. --- ## [Dashboard Free Cloud Hosting](https://community.dreamfactory.com/t/dashboard-free-cloud-hosting/879)
**Author:** [@markaduffy](https://community.dreamfactory.com/u/markaduffy)\ **Replies:** 1\ **Last updated:** [February 24, 2015, 7:20pm UTC](https://community.dreamfactory.com/t/dashboard-free-cloud-hosting/879 "2015-02-24T19:20:01Z")
Is there going to be a cost to hosted version anytime the future? I understand that is free, is there an SLA available for paid accounts? Also, apart from server side scripting, what other features are not available to h… --- ## [CDbException CDbConnection failed to open the DB connection](https://community.dreamfactory.com/t/cdbexception-cdbconnection-failed-to-open-the-db-connection/443)
**Author:** [@fortesl](https://community.dreamfactory.com/u/fortesl)\ **Replies:** 12\ **Last updated:** [December 22, 2014, 4:56pm UTC](https://community.dreamfactory.com/t/cdbexception-cdbconnection-failed-to-open-the-db-connection/443 "2014-12-22T16:56:05Z")
CDbException CDbConnection failed to open the DB connection. Getting the above exception on pressing the "Launch!" button to access the dsp dashboard. It was working last night before I went to bed and this morning i… --- ## [Upgrading to version 1.7.6](https://community.dreamfactory.com/t/upgrading-to-version-1-7-6/253)
**Author:** [@Mark](https://community.dreamfactory.com/u/Mark)\ **Replies:** 11\ **Last updated:** [August 15, 2014, 6:51pm UTC](https://community.dreamfactory.com/t/upgrading-to-version-1-7-6/253 "2014-08-15T18:51:38Z")
Everyone! We have upgraded to a new version, 1.7.6 Have a look below to make sure you all upgrade properly. https://github.com/dreamfactorysoftware/dsp-core/wiki/Product-Upgrades Thanks, Mark --- ## [Access to user dashboard](https://community.dreamfactory.com/t/access-to-user-dashboard/155)
**Author:** [@Simon](https://community.dreamfactory.com/u/Simon)\ **Replies:** 9\ **Last updated:** [October 1, 2014, 8:19pm UTC](https://community.dreamfactory.com/t/access-to-user-dashboard/155 "2014-10-01T20:19:29Z")
After I log in and try to access the dashboard I get this error: Error CDbException (500)\] CDbConnection failed to open the DB connection. Is this an error on my end or is something going on behind the scenes? Thanks … --- ## [Paid services for setting up the APIs?](https://community.dreamfactory.com/t/paid-services-for-setting-up-the-apis/409)
**Author:** [@Markz](https://community.dreamfactory.com/u/Markz)\ **Replies:** 1\ **Last updated:** [September 30, 2014, 5:54pm UTC](https://community.dreamfactory.com/t/paid-services-for-setting-up-the-apis/409 "2014-09-30T17:54:22Z")
Does DreamFactory currently provide paid services for setting up a Rest API per my specifications? I'm just a single developer working on a small site that will have three or four models. I have the model designs alm… --- ## [Upgrading to version 1.7.6 - Permission Problem](https://community.dreamfactory.com/t/upgrading-to-version-1-7-6-permission-problem/266)
**Author:** [@NateSmith](https://community.dreamfactory.com/u/NateSmith)\ **Replies:** 1\ **Last updated:** [August 17, 2014, 8:58am UTC](https://community.dreamfactory.com/t/upgrading-to-version-1-7-6-permission-problem/266 "2014-08-17T08:58:14Z")
Hey everyone, Back-story: Prefacing this with "excuse the noobishness" but I've been working on getting DF running on a LAMP setup on Digital Ocean for the past couple days. Install went relatively smoothly (installe… --- ## [Not able to launch free hosted DSP](https://community.dreamfactory.com/t/not-able-to-launch-free-hosted-dsp/257)
**Author:** [@tnpatil](https://community.dreamfactory.com/u/tnpatil)\ **Replies:** 2\ **Last updated:** [August 14, 2014, 12:14pm UTC](https://community.dreamfactory.com/t/not-able-to-launch-free-hosted-dsp/257 "2014-08-14T12:14:51Z")
Hi while trying to launch free hosted dsp https://dsp-tnpatil.cloud.dreamfactory.com/, i am getting following error. Parse error: syntax error, unexpected 'public' (T\_PUBLIC), expecting while (T\_WHILE) in /var/www/\_re… --- ## [Every user gets dreamfactory announcements](https://community.dreamfactory.com/t/every-user-gets-dreamfactory-announcements/140)
**Author:** [@cmyers](https://community.dreamfactory.com/u/cmyers)\ **Replies:** 1\ **Last updated:** [July 8, 2014, 4:18pm UTC](https://community.dreamfactory.com/t/every-user-gets-dreamfactory-announcements/140 "2014-07-08T16:18:18Z")
Hi, I noticed any user registered gets your newsletters. It's confusing to ordinary users who do not wish to know anything about how the back-end of the app was created. How can this be suppressed? --- ## [Can't delete local File Storage](https://community.dreamfactory.com/t/cant-delete-local-file-storage/128)
**Author:** [@helsen](https://community.dreamfactory.com/u/helsen)\ **Replies:** 2\ **Last updated:** [July 1, 2014, 11:05pm UTC](https://community.dreamfactory.com/t/cant-delete-local-file-storage/128 "2014-07-01T23:05:30Z")
Hello, after create a new Service (local file storage) for tests purposes I can't delete.