# Access to user dashboard
**URL:** https://community.dreamfactory.com/t/access-to-user-dashboard/155
**Category:** Product Support
**Created:** [July 10, 2014, 9:12pm UTC](https://community.dreamfactory.com/t/access-to-user-dashboard/155 "2014-07-10T21:12:38Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@Simon](https://community.dreamfactory.com/u/Simon)
#### Post date: [July 10, 2014, 9:12pm UTC](https://community.dreamfactory.com/t/access-to-user-dashboard/155/1 "2014-07-10T21:12:38Z")
After I log in and try to access the dashboard I get this error:
Error CDbException (500)]
CDbConnection failed to open the DB connection.
Is this an error on my end or is something going on behind the scenes?
Thanks
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### Author:  [@Mark](https://community.dreamfactory.com/u/Mark)
#### Post date: [July 11, 2014, 5:19pm UTC](https://community.dreamfactory.com/t/access-to-user-dashboard/155/2 "2014-07-11T17:19:39Z")
is this a SQL Server connection?
thanks,
Mark
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### Author:  [@Mark](https://community.dreamfactory.com/u/Mark)
#### Post date: [July 11, 2014, 5:21pm UTC](https://community.dreamfactory.com/t/access-to-user-dashboard/155/3 "2014-07-11T17:21:32Z")
let me back up a step. You most likely clicked a tab that loads up services that you’ve created. One of these services (most likely a sql server connection) is not working properly, therefore it shows the error.
I can help you setup this connection properly so that a. it functions as it should and b. you no longer get this error when clicking on other “tabs”
Thanks,
- Mark
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### Author:  [@Simon](https://community.dreamfactory.com/u/Simon)
#### Post date: [July 11, 2014, 6:36pm UTC](https://community.dreamfactory.com/t/access-to-user-dashboard/155/4 "2014-07-11T18:36:54Z")
Mark,
I don’t have a SQL service set up though I do have MongoDB service. Though the error was not when I was trying to click a tab it was right after logging in. I’ve tried logging in on another machine and browser from [dreamfactory.com](https://dreamfactory.com) and I was getting the same error.
Anyway it was working after 3-4 hours when I tried again from home. I can definitely use your help for configuration though because when trying to create new users under the default role I can’t seem to get access to my services through the UI or the Android API. I just get a 500 response code with the body being null. Or a “server returned an unknown error” on chrome.
Thank you,
Simon
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### Author:  [@Mark](https://community.dreamfactory.com/u/Mark)
#### Post date: [July 11, 2014, 6:52pm UTC](https://community.dreamfactory.com/t/access-to-user-dashboard/155/5 "2014-07-11T18:52:28Z")
Okay. The error must be a result of your mongo db connection then. This is the only DB Service that you have setup?
“Now, you say after 3-4 hours. it is working” what exactly do you mean by this? You’re no longer getting the error message?
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### Author:  [@Simon](https://community.dreamfactory.com/u/Simon)
#### Post date: [July 11, 2014, 7:17pm UTC](https://community.dreamfactory.com/t/access-to-user-dashboard/155/6 "2014-07-11T19:17:58Z")
Here are the steps I took to get to the initial error
-I go to [dreamfactory.com](https://dreamfactory.com) click sign in at the top right corner
-Enter credentials and sign in
-Click dashboard to launch the dreamfactory webapp dashboard
The website takes a long while to think and then I get to a screen with “Houston we have a problem” with the error code and description. Also yes. After 3-4 hours I tried logging in again and everything loaded up smoothly. And yes, mongo is the only service I have set up. Though everything works fine now, but I just can’t get open registration working, or maybe it’s working as expected? After creating a user with read access to a native app and the mongo service I can’t use those user credentials to log in to see what their dashboard would look like (if they even have one). I get a 500 error code. Same behavior using Java http post and get. The youtube videos don’t really help much when it comes to the android SDK.
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### Author:  [@Mark](https://community.dreamfactory.com/u/Mark)
#### Post date: [July 12, 2014, 12:00am UTC](https://community.dreamfactory.com/t/access-to-user-dashboard/155/7 "2014-07-12T00:00:10Z")
Looks like you’ve come into support. Way to take advantage of our free thirty days of support. I’ll be back in touch with you shortly. Thanks,
Mark
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### Author:  [@jaaxxm](https://community.dreamfactory.com/u/jaaxxm)
#### Post date: [September 22, 2014, 4:00pm UTC](https://community.dreamfactory.com/t/access-to-user-dashboard/155/8 "2014-09-22T16:00:23Z")
I was getting the same error earlier and it was working after 3-4 hours as Simon mentioned. It happened again today at 12:00 am GMT till now.
@Mark would be great if you guys restart the platform or take a look at it.
Thanks in advance.
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### Author:  [@Mark](https://community.dreamfactory.com/u/Mark)
#### Post date: [September 22, 2014, 9:25pm UTC](https://community.dreamfactory.com/t/access-to-user-dashboard/155/10 "2014-09-22T21:25:42Z")
Have a look now. Hosted system is up and running!
[www.dreamfactory.com](https://www.dreamfactory.com)
Thanks,
- Mark
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### Author:  [@Mark](https://community.dreamfactory.com/u/Mark)
#### Post date: [October 1, 2014, 8:19pm UTC](https://community.dreamfactory.com/t/access-to-user-dashboard/155/11 "2014-10-01T20:19:29Z")
Jaaxxm,
Hey - it’s Mark from Dreamfactory Support. I want to check-in with you quickly to see if you’ve had any occurrence of this problem, again.
Please let me know. And, just to give you a little insight on what’s happening in our world over the next week… we are releasing a new and improved version of the Dreamfactory Service Platform (DSP), planning to be released within a week, possibly even sooner than that!
So, get excited and stay tuned!
Thanks,
- Mark