# Unable to create role for SFTP file service

**URL:** <https://community.dreamfactory.com/t/unable-to-create-role-for-sftp-file-service/4387>\
**Category:** Users & Roles\
**Created:** [April 19, 2018, 11:12pm UTC](https://community.dreamfactory.com/t/unable-to-create-role-for-sftp-file-service/4387 "2018-04-19T23:12:58Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![ktran](https://avatars.discourse-cdn.com/v4/letter/k/ecae2f/32.png) [@ktran](https://community.dreamfactory.com/u/ktran)\
**Post date:** [April 19, 2018, 11:12pm UTC](https://community.dreamfactory.com/t/unable-to-create-role-for-sftp-file-service/4387/1 "2018-04-19T23:12:59Z")

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Hi,

I created an SFTP file service Dreamfactory and can access the files via the api\_docs endpoint.  
However when I try to create the role I am getting “Service Error” under the Components column.  
I am using Bitnami Dreamfactory 2.12 running on Centos 7.4. Could anyone point me in the right direction to resolve this issue, please.

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/dreamfactory/original/2X/e/e7785aff7c7ffd092d458b73ca08eacd1cd03a54.png)

TIA,  
Khoa

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**Author:** ![Erik\_Jacobsen](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.dreamfactory.com/erik_jacobsen/32/1132_2.png) [@Erik\_Jacobsen](https://community.dreamfactory.com/u/Erik_Jacobsen)\
**Post date:** [April 20, 2018, 1:46am UTC](https://community.dreamfactory.com/t/unable-to-create-role-for-sftp-file-service/4387/2 "2018-04-20T01:46:46Z")

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Hi @ktran

We are looking into this. I was able to replicate it on my local, gold install. I will update you ASAP when I figure out why the underlying PHP app is acting up when trying to add to a role.

Regards,

Erik

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**Author:** ![ktran](https://avatars.discourse-cdn.com/v4/letter/k/ecae2f/32.png) [@ktran](https://community.dreamfactory.com/u/ktran)\
**Post date:** [April 22, 2018, 11:55pm UTC](https://community.dreamfactory.com/t/unable-to-create-role-for-sftp-file-service/4387/3 "2018-04-22T23:55:26Z")

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Hi @Erik_Jacobsen,

Do you have any success in resolving the bug or come up any workaround?

Regards.  
Khoa

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**Author:** ![Erik\_Jacobsen](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.dreamfactory.com/erik_jacobsen/32/1132_2.png) [@Erik\_Jacobsen](https://community.dreamfactory.com/u/Erik_Jacobsen)\
**Post date:** [April 23, 2018, 10:42pm UTC](https://community.dreamfactory.com/t/unable-to-create-role-for-sftp-file-service/4387/4 "2018-04-23T22:42:24Z")

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Hi @ktran,

We have not resolved it. Our engineers are working on it though. They were also able to recreate it and working to find a solution ASAP. I understand this is holding up your PoC, so we are working to resolve this quickly. I hope to have something for you soon.

Thanks,

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**Author:** ![ktran](https://avatars.discourse-cdn.com/v4/letter/k/ecae2f/32.png) [@ktran](https://community.dreamfactory.com/u/ktran)\
**Post date:** [April 26, 2018, 4:50am UTC](https://community.dreamfactory.com/t/unable-to-create-role-for-sftp-file-service/4387/5 "2018-04-26T04:50:07Z")

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Hi @Erik_Jacobsen,

FYI, it looks like WebDAV file service has the same issue as well.

Thanks

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**Author:** ![Erik\_Jacobsen](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.dreamfactory.com/erik_jacobsen/32/1132_2.png) [@Erik\_Jacobsen](https://community.dreamfactory.com/u/Erik_Jacobsen)\
**Post date:** [April 27, 2018, 10:03pm UTC](https://community.dreamfactory.com/t/unable-to-create-role-for-sftp-file-service/4387/6 "2018-04-27T22:03:59Z")

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Thanks @ktran I have forwarded this to our engineers as well.