Access to user dashboard

Product Support
1

After I log in and try to access the dashboard I get this error:
Error CDbException (500)]
CDbConnection failed to open the DB connection.

Is this an error on my end or is something going on behind the scenes?

Thanks

1 Like
2

is this a SQL Server connection?

thanks,

Mark

3

let me back up a step. You most likely clicked a tab that loads up services that you’ve created. One of these services (most likely a sql server connection) is not working properly, therefore it shows the error.

I can help you setup this connection properly so that a. it functions as it should and b. you no longer get this error when clicking on other “tabs”

Thanks,

  • Mark
4

Mark,

I don’t have a SQL service set up though I do have MongoDB service. Though the error was not when I was trying to click a tab it was right after logging in. I’ve tried logging in on another machine and browser from dreamfactory.com and I was getting the same error.

Anyway it was working after 3-4 hours when I tried again from home. I can definitely use your help for configuration though because when trying to create new users under the default role I can’t seem to get access to my services through the UI or the Android API. I just get a 500 response code with the body being null. Or a “server returned an unknown error” on chrome.

Thank you,
Simon

5

Okay. The error must be a result of your mongo db connection then. This is the only DB Service that you have setup?

“Now, you say after 3-4 hours. it is working” what exactly do you mean by this? You’re no longer getting the error message?

6

Here are the steps I took to get to the initial error
-I go to dreamfactory.com click sign in at the top right corner
-Enter credentials and sign in
-Click dashboard to launch the dreamfactory webapp dashboard

The website takes a long while to think and then I get to a screen with “Houston we have a problem” with the error code and description. Also yes. After 3-4 hours I tried logging in again and everything loaded up smoothly. And yes, mongo is the only service I have set up. Though everything works fine now, but I just can’t get open registration working, or maybe it’s working as expected? After creating a user with read access to a native app and the mongo service I can’t use those user credentials to log in to see what their dashboard would look like (if they even have one). I get a 500 error code. Same behavior using Java http post and get. The youtube videos don’t really help much when it comes to the android SDK.

7

Looks like you’ve come into support. Way to take advantage of our free thirty days of support. I’ll be back in touch with you shortly. Thanks,
Mark

8

I was getting the same error earlier and it was working after 3-4 hours as Simon mentioned. It happened again today at 12:00 am GMT till now.
@Mark would be great if you guys restart the platform or take a look at it.
Thanks in advance.

10

Have a look now. Hosted system is up and running!

www.dreamfactory.com

Thanks,

  • Mark
11

Jaaxxm,

Hey - it’s Mark from Dreamfactory Support. I want to check-in with you quickly to see if you’ve had any occurrence of this problem, again.

Please let me know. And, just to give you a little insight on what’s happening in our world over the next week… we are releasing a new and improved version of the Dreamfactory Service Platform (DSP), planning to be released within a week, possibly even sooner than that!

So, get excited and stay tuned!

Thanks,

  • Mark