Thanks for the welcome and the response! While I get that the chatbot can potentially be useful for some people, our target userbase will either A) not be in a position to contact tech support, and/or B) not have the requisite knowledge and permissions to effectively use tech support’s assistance. As for the administrators of DreamFactory, they would be the only folks who might find this useful. However, speaking for both of us who are administrators, it is not what we would find helpful.
The biggest issue I have is that the Intercom chatbot is primarily geared towards non-licensed installations and first-time users, as you can see below. I could write a CSS filter, or dig through the code and remove the feature entirely, but it seems like it should be an optional component for those who have paid a decent amount for a SILVER or GOLD license.
Each time we log in, we will see this, and even when changing pages, it will sometimes pop-up in the middle of what we are working on. It also appears as though it is primarily geared towards unlicensed setups (as seen in the image). Between the screen real estate it can take up, as well as the feature not being geared towards specific features in the route I am currently on, it seems more a problem than a solution.
I will continue looking into this, but welcome any additional feedback or thoughts
Image Of Our Intercom Bot