hi,
I’ve had exactly the same problem, and believe I know now what is causing the issue…
I have installed the software on several Windows 2008R2 servers, and here’s what I’ve found:
Server 1: Win2K8 with direct access to the internet.
Installs fine, goes through support page no issues.
Server 2: Win2K8 with access to internet via defined Proxy IP and port in IE settings
Installs fine, but won’t let you past support page
Server 3: Win2K8 with no internet access (i.e. on its own secure network)
Installs fine, but won’t let you past support page
Can you suggest a fix for this please as I’m trying to roll out a test implementation in our corporate DEV area on the network and cant get passed the support page.
It works fine on my “home” servers as these can access the internet directly via the gateway - this is not an option in my corporate network.